We have already covered the types of VoIP phone systems available in the marketplace, from on-premise to per user/channel in our previous article. Now we will look at what devices are available and how to choose the right ones. 

Many solutions will offer an inclusive handset with your monthly subscription, let us guide you to make sure you know if it’s going to be the right fit.

Choosing the right VoIP device

Speak to the receptionist, not the leadership team.

One of the biggest mistakes we can make when choosing which desk phones to purchase is leaving the discussion, and decision up to senior managers/directors.

It may sound strange, but the reality is, they commonly don’t use the desk phone as much, or to the same degree as front line staff, such as receptionists and first line support. Therefore, it is critical for your new supplier to understand what way is the current phones being used, and what features are required. For example, a receptionist may use things such as smart transfers and call parking that others may not require. 

Global Directories

Nearly every handset manufacturer will have the functionality for global, company-wide directories. However, this is not the case for VoIP platform suppliers. Ensure your platform supplier and hardware supplier work together to allow global directories. 

Do you need lots of buttons?

There are many phones with lots of different buttons, these can all be programmed to do different things, such as speed dials, presence of users etc. For many, they simply make and receive calls, for these staff, a basic phone will provide all the same functionality. Likewise, if you have a busy receptionist who needs many buttons programmed, you may opt for an expansion module to help with ease of use when transferring calls.