Using our “Wrap-Up Time” feature to boost your teams After-Call Work

Do More Than Talk

Using our “Wrap-Up Time” feature to boost your teams After-Call Work

Most businesses rely heavily on our colleagues updating our customer’s records to ensure they can provide exceptional customer service when their customers call them back.

The challenge, when our team finishes a call and should be updating their notes there is a chance another call will come into the business. The result, a lack of post-call work can impact both our sales and support teams for future communication with these customers.

The solutions: When a call ends, our staff need a short period of time to action tasks relative to their customer.

Wrap up scenarios:

Updating notes and customer information on the CRM
Assigning callbacks to other departments
Sending follow up emails

How does “wrap-up time” work with our VoIP platform?

Our “wrap-up time” feature enables your phone system to block incoming calls to a specific user, for a set period of time after a call. Allowing them to finish any tasks associated with their call.

The member of staff will not receive any calls for a predefined period, this typically ranges from 1-5 minutes, however, can be any amount of time you’d prefer. Should the staff member finish their post-call work early, they can end their “wrap” time early. This will automatically make them available for their next call.

See it in Action

Sharings Caring

There are many reasons to choose Smooth Comms. Above all, we truly care about the right solutions for our customers, because every single customer matters.

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