GDPR Call recording and data, even on your mobile

Data security and legislation are paramount for all businesses, but even more so important for legal practices with the nature of the data being processed.

Where is your data stored? What if it goes missing? Is it secure? These are only some of the questions you may ask when utilising call recording or sharing files. If you select the right communications provider, you will not only be compliant, you will be able to be compliant when you are processing data outside of the office. This is both for file sharing and call recording.

Access your data off-site on a secure, private network

You’re at the courthouse and need to access highly confidential documents, then the chances are you will need to use the public internet to do so, potentially leaving you vulnerable and exploited. This is usually through your mobile hotspot or public wifi.

You can now access your data in a private, secure network without the hefty price tag. Legal practices can now carry a small, portable device that is connected to their own private network, not the public internet, allowing you to access your data with confidence.

Instantly meet your clients, without the need for them downloading apps

The year 2020/21 has seen a rapid rise of video calling for almost every business. The challenge we have all faced is finding a solution that works not only for our business but for our customers and clients. Legal practices for the most part don’t have a stereotypical client, and therefore need to make this seamless with ease of use.

We have all experienced downloading multiple apps to try and achieve this. You no longer need to do this. If the right VoIP platform is implemented, you can now create instant video calls without the need for an app or any form of a download. You can even turn a voice call into a video call mid-conversation.

Empower your receptionist to answer queries through your website via chat

Website chat is nothing new, we’ve all most likely used one when contacting an organisation. Whether we like it or not, as the digital world evolves, more and more of our customers prefer to use instant messaging services such as chatbots and email to contact us, and they expect prompt responses. 

Keeping all forms of communication in one place, you can now integrate your phone systems chatbot into your website, capturing all their data, and empowering your receptionist to deliver optimum customer experience. 

Connect securely to the office while working from home, or anywhere in fact

We’ve previously mentioned how sensitive legal establishments’ data handling can be. With this in mind, it’s vital when out of the office that all data handling is safe and secure.

Working from home: You can simply connect to your office network from home, via a VPN (a virtual private network). This will enable you to access data securely as if you are sitting in the office. Likewise, if you have chosen the correct phone solution, you will be able to communicate with customers in the exact same way as if you were in the office. This can be done via your desk phone plugged in at home, or by using your computer/mobile.